Terms and conditions
ARTICLE 1 • Reservation
The customer staying at the Europe-Rouen hotel acknowledges having the capacity to contract, that is to have a legal majority and not to be under curatorship or trusteeship. You are also required to make your identity known and that of the persons accompanying you.
ARTICLE 2 • Identification
In application of article R. 611-42 of the code for the entry and stay of foreigners, an individual police form must be carried out upon receipt upon arrival. This form will be sent to the service of the minister in charge of immigration.
ARTICLE 3 • Security
The customer may not bring third parties into the room who are not known to the hotelier, unless the latter authorizes it. Similarly, the client cannot rent a room for a number of people greater than that provided for by the regulations in force.
ARTICLE 4 • Respect for the rest of other customers
Tapage is prohibited. The customer causing disorder or scandal in any form whatsoever, may be dismissed immediately. In the interest of the tranquility of the establishment, all noise must cease between 10 p.m. and 7 a.m.
ARTICLE 5 • Prohibition
For security reasons and for everyone’s respect, smoking is strictly prohibited throughout the hotel. In accordance with decree n ° 2006-1386 of November 15, 2006 fixing the conditions of application of the ban on smoking in places used for collective use, smoking in the hotel exposes you to an additional billing of 68 € or to legal proceedings. Any untimely triggering of the fire alarm for non-compliance with this provision will be invoiced at € 150 for the costs of bringing the fire safety system back into service. Likewise, it is forbidden to cook in the rooms, take meals there or bring drinks not supplied by the hotel, as well as do your laundry there.
ARTICLE 6 • Degradation
The client must use the thing rented as a good father. In the event of a problem, the client must incur civil liability. In the event of damage, the hotel reserves the right to invoice the customer for the cost of repair or replacement. It is the same for any violation noted after the departure of the customer where the amount of compensation will be debited from the customer’s card.
ARTICLE 7 • Complaint
Any complaint about the quality of the services provided must be presented to the hotelier immediately.
ARTICLE 8 • Forgotten business
Objects left or abandoned may be sold under the conditions provided by the law of March 31, 1896. Any shipment will be invoiced with a minimum lump sum of 15 euros.
ARTICLE 9 • Acceptance of the rules
The hotel’s internal rules apply to all reservations. Any stay implies acceptance of the special conditions and the internal regulations of the Hôtel de l’Europe Rouen. Failure to comply with the above provisions results in the immediate termination of the contract.